FAQ

Severe weather, natural disasters, the COVID-19 pandemic, and other conditions beyond our control can occasionally disrupt USPS and UPS shipping services and cause significant delays. Below are the best possible shipping timeframes we can provide but cannot guarantee. 

 

General FAQ’s

Can I get an item I am purchasing signed by Brian and/or Keri?

Yes! Brian and/or Keri are happy to sign orders if you note the following information in your order comments:

  1. What product do you want signed?
  2. Who do you want to sign the product?
  3. Where do you want the signature written on the product?

*Please note, personalization requests for Brian/Keri may delay shipping up to 1-2 weeks*

What size shirt does Brian wear? 

Brian currently wears our 5XL shirts.

What do I do if I am unsure on what size to order?

Please email us at info@shawstrength.com so we can setup a time to connect with you over the phone and support you however we can!

What types of payment methods do you accept?

All prices are listed in US Dollars. We accept all major credit cards, PayPal, and Sezzle payments. 

 

Shipping FAQ’s

What days do you ship out orders?

We ship orders on business days only and they typically begin tracking within 1-3 business days from when your order is placed. If your order has a requested personalization from Brian and/or Keri, this can delay shipping between 1-2 weeks. The guidelines above are just an estimated timeline and cannot be guaranteed. 

How can I track my order?

If your order is being sent via UPS, you can track your order through the following link:

 - Tracking | UPS - United States

If your order is being sent via USPS, you can track your order through the following link:

 - USPS.com® - USPS Tracking®

What happens if my order is lost in transit or does not get delivered to me?

We do our best to help in all situations, but we cannot be held liable due to errors committed by USPS or UPS, and/or addresses entered incorrectly at checkout. If a package is undeliverable/unclaimed/damaged/missing, it is the customer’s responsibility to follow up with the shipping service directly. Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) is not responsible for lost, unclaimed, damaged, missing and/or undeliverable packages. 

Customers can contact USPS and UPS directly regarding an appeal through the below links.

–        USPS Appeal

–        UPS Appeal    

If you need any assistance or additional support, please contact info@shawstrength.com

 

What carrier do you ship for Domestic orders?

We utilize USPS and UPS for orders being delivered within the United States.

USPS 

Standard 3-7 Days
Priority 1-5 Days

Track Your Order on USPS.com 

UPS 

Ground 2-7 Days

2nd Day Air 1-3 Days

Track Your Order on UPS.com 

 

Do you ship internationally? 

Yes! All three companies ship worldwide from Colorado, USA via UPS. 

We currently do not ship our protein products to Germany, Italy, Spain, or the UK due to custom restrictions.

UPS WORLDWIDE EXPEDITED® 3-7 business days, by end of day

 

Do I have to pay extra to receive my order before it is delivered to me internationally?

Please be advised that some countries may apply an import tax, customs fee, duty and/or similar cost that is not associated with any of our companies. Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) are not responsible for this fee, nor is it covered by a shipping and handling fee. This will be at the cost of the customer and out of the control of our companies.

Packages can also be delayed in the delivery process or returned to the sender if import tax, customs fee, duty and/or similar costs are not paid. Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) is not financially responsible for packages returned to the sender. 


Sizing FAQ’s

What size men’s shirts do you sell and what material are they made from?

Shaw Strength and Evolution Athletics shirts are sold in sizes Small – 5XL and are made from 50% Cotton and 50% Polyester. Please visit our Size Guides located on the individual product pages. 

Undefined Nutrition shirts may vary by size and material.

Do you sell women’s clothing and if so, what are the size offerings?

Yes, we do on Shaw Strength and Evolution Athletics! Our sizes vary depending on the product but range anywhere between Small – 2XL. Please visit our Size Guides located on the individual product pages.


Return FAQ’s

Do you accept returns?

We would be happy to accept a return on items that are only tried on, not damaged/worn continuously, washed, or not personalized. 

Clothing products or unopened supplements must be returned within 30 days of purchase. We cannot accept returns on opened supplement products. 

Do you offer return labels?

We do not provide shipping labels for returns. Please email info@shawstrength.com for a code to utilize for free shipping for domestic orders on your new order following a return.

Where do I send back returns?

We recommend shipping via USPS as FedEx and UPS do not ship to PO boxes and the below address is a PO Box:

You can mail it back to 90 N 4th Ave #322, Brighton, CO 80601. 

Please be sure to include it in its original packaging along with your order number and reason for the return. If you no longer have the original order sheet or information, please just include a note with the name and email address associated with the order.

Do you offer store credit on returns?

Currently, we do not offer store credit. Once we receive the return we will process and refund, as well as reach out to confirm everything. We will refund through the payment method you utilized to make the purchase, and this can take up to 10 business days to reflect back on your account. 

Can I just exchange an item for the right size if it does not fit?

If you are looking for a new size, we ask that you place a new order as we currently do not offer exchanges due to how we facilitate our inventory.  


Shipping and Return Policies

Something not right? Please let us know and we’ll get it fixed as soon as possible. Our customers and the support they receive is of upmost priority to us!

  • Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) do not currently offer exchanges as we are an extremely small company that does not house limitless inventory. However, we are happy to accept returns and will help with shipping a new size/new order (US only) – please email us at info@shawstrength.com for help with shipping new orders for a size change.
  • Returned item(s) must be unworn, unwashed, free of stains, not include personalization’s or signs of wear. All labels and original packaging must be included for returns. Supportive gear can be tried on but not worn for training.
  • All items are thoroughly inspected before any action is taken.
  • You have 30 days from the date you received your items to make a return.
  • Orders part paid on card & gift card will receive refunds to the gift card first.

We do not offer exchanges, in the typical sense of the word, because we have limited inventory as a small and new company. However, we will cover shipping expenses for new size orders if inventory allows you to make this order. Please email us at info@shawstrength.com to receive this code. 

Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) are not responsible for shipping costs associated with returns and/or new orders located outside of the US.

Estimated Shipping Times

We utilize USPS and UPS for orders being delivered within the United States. Your order will automatically be shipped via UPS if your order weighs over 1 pound.

USPS 

Standard 3-7 Days
Expedited 1-5 Days

Track Your Order on USPS.com 

UPS 

Ground 2-7 Days

2-Day Air 1-3 Days

Track Your Order on UPS.com 

International Shipping

Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) ship worldwide from Colorado, USA via UPS. 

We currently do not ship our protein products to Germany, Italy, Spain, or the UK.

UPS WORLDWIDE EXPEDITED® 3-7 business days, by end of day

The shipping days are business days only. The guideline above is just an estimated timeline and cannot be guaranteed. Packages can also be delayed in the delivery process or returned to the sender if import tax, customs fee, duty and/or similar costs are not paid. Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) are not financially responsible for packages returned to the sender. 

Please be advised that some countries may apply an import tax, customs fee, duty and/or similar cost that is not associated with all three companies. Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) are not responsible for this fee, nor is it covered by a shipping and handling fee. This will be at the cost of the customer and out of the control of all three companies. 

Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) are not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. If a package is lost or damaged during shipment the customer is responsible for filing all claims with the mail carrier. Customers can contact USPS and UPS directly regarding an appeal through the below links.

–        USPS Appeal

–        UPS Appeal    

Shaw Strength, Evolution Athletics and Undefined Nutrition (Shaw Strength Inc.) are not responsible for any package(s) once it is in the hands of mail carrier.

info@shawstrength.com
Return Address: 90 N 4th Ave #322, Brighton, CO 80601