Office Manager
Customer Service / Office Manager
Job Description:
The Customer Service / Office Manager will be responsible for managing the day-to-day operations of the Shaw Strength office, supporting customer service, assisting with order fulfillment, coordinating logistics, and ensuring efficient communication between the office, warehouse and management. This individual will play a vital role in maintaining operational flow, supporting leadership, and providing exceptional service to customers and partners.
Location: Shaw Strength Headquarters – Brighton, CO
Key Responsibilities:
Customer Service & Support
- Handle returns, exchanges, and order inquiries.
- Provide outstanding customer service via phone, email, and in person.Troubleshoot
- customer issues with professionalism and efficiency.
- Develop and provide reports on monthly call and email volumes.
- Drive towards a 100% customer service rating.
Office & Administrative Duties
- Manage office and warehouse supply inventory.
- Print, label, and prepare shipping documents.
- Book travel and coordinate logistics for the company.
- Lead the planning and coordination of trade shows.
- Prepare business reports, including data tracking and spreadsheets.
Warehouse & Shipping Support
- Assist in warehouse operations as needed (receiving, counting, stocking).
- Support order fulfillment using Shopify and ShipStation.
- Collaborate closely with warehouse staff to ensure accuracy and efficiency.
Operations & Coordination
- Serve as the main point of contact for day-to-day operational needs.
- Work directly with company leadership.
- Support special projects and additional administrative tasks as required.
Qualifications:
- Previous experience in office management, customer service, or operations support.
- Strong computer skills, including spreadsheet proficiency (Excel/Google Sheets).
- Excellent organizational skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to multitask and adapt in a fast-paced environment.
- Experience with e-commerce platforms (Shopify, Amazon) and shipping software (ShipStation) is preferred.
Compensation & Benefits:
- Salary: $50,000 – $60,000 per year (based on experience).
- Benefits: Potential medical coverage.
- Vacation: 2–3 weeks paid vacation.
- Probationary Period: 3 months
Reporting Structure:
- Reports to: Co-Owners and President.
- Works Closely With: Warehouse team (collaborative, not direct reports).
Schedule:
- Full-Time, In-Person
- Must be present in the office daily.
- Flexibility to work the occasional weekend.
Only qualified candidates will be replied to.